How do I setup FTP (File Transfer Protocol) accounts?

If you have not already, login to the Control Center at

1. From the menu item SITE, select FTP ADMIN and click the ADD button.
2. Choose which directory the user can have access to. If a directory is not chosen, the user will have access to root level and entire site. If an FTP accounts is made for a subfolder, the host name used to access the account should not include the name of the subfolder. The FTP program will map the subfolder server side so that it is invisible to the end user.

For example: If an FTP account is created in \subfolder,
when the user logs into it, he or she only needs to use the host name and not

3. Type the username for the new user.
4. Type the password for the user and confirm the password.
5. Choose which permissions the user can have from read, write and delete.
6. Click the SAVE button to complete the process.

Add Logs User
Download the raw IIS log files directly by using FTP. This is useful because some client side log statistic programs can use an FTP account. They are available for the most current seven days.

Click the ADD LOGS USER button. This will allow you to type in a password for the FTP where the username will default to "FTPLogs". This account will only give read access to the log files that are produced by IIS. To change the password, you must first delete the account then recreate it using the new password.

The logs are also available to download in the Control Center from the menu item IIS click on LOG FILE ADMINISTRATION.

Since raw logs are only available for seven days, Smarter Statistics can generate raw logs for up to any thirty day span. For this feature, from the menu item STATISTICS select SMARTERSTATS PROFESSIONAL and click on LOGIN AS ADMIN.

Miva Data Root (optional)
If you have Miva, you can create a MivaDataRoot account by clicking the "Add MivaDataRoot" button.

** The ftp username and password can not be the same and the password must be a minimum of 8 characters in length, and must include letters, numbers, and a special character (i.e. #, $, %, etc.).

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