Occasionally, SecureTrust, the company who issues CTssl certificates, requires more information to issue the cert.
The best method to handle this situation is to contact SecureTrust directly. SecureTrust can normally get validations settled very quickly when they can communicate directly with the person ordering the CTssl.
You can contact SecureTrust by any of the following methods:
You can also view their Validation FAQ found at: http://www.securetrust.com/support/sslcertificates/validation.