Email Address Setup for Microsoft Outlook 2010 and 2013

1. Open Microsoft Outlook 2010 or 2013 and navigate to File...

2. Next, select Add Account...

3. On Auto Account Setup, click the checkbox: Manual Setup or additional server types. Then select Next...

4. Choose the POP or IMAP option and then click Next.

5. Provide the following:
  • Your name: (this is the name that will show up as "from" when you send messages).
  • Your email address: (e.g.
  • Your account type: (our email service supports both IMAP and POP3; Knowledge Base Article #1046 explains the differences between IMAP and POP3 if you need help deciding which to use.
  • Your incoming mail server: (which will be, where "" is your domain name).
  • Your outgoing mail server (SMTP):  (which will also be, where "" is your domain name).
  • Your User name: (this is your email address).
  • Your Password: (this is the same password you use to access your web mail).
  • "Require logon using Secure Password Authentication" check box: Should be left unchecked.

Then click More Settings...

6. Click on the Outgoing Server tab, then click the checkbox: My outgoing server (SMTP) requires authentication. Also click the radio button: Use same settings as my incoming mail server. Then click the Advanced Tab.

7. Change the Outgoing Server (SMTP) port number to 8889 and then select OK.

***PLEASE NOTE: Some Internet Service Providers (ISPs) commonly place a block for outbound email traffic to servers outside of their control. They do this by blocking the default port access for outbound mail servers, which is port 25. In some cases, you maybe need to make a modification to your email client to get around this block. We have opened an alternate port, 8889, to accommodate this, which ISPs have been deploying to protect outbound spam from their networks. To change your Outgoing server (SMTP) port, click on the Advanced tab, as shown below, and enter in 8889.***

8. Back on the Add Account window, select Next and then Finish after the account settings have been successfully tested.


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This information is great for insecure email communication.

But our email may contain confidential information.
We wish to secure all communication over the internet.

What are the settings for secure SSL connections for both IMAP and SMTP?

27983 (September 25, 2017 at 7:22 AM)

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