SmarterMail 7.x - How to set up automatic email forwarding (for email admins)

*Note, this article provides instruction on how to set up email forwarding for email account administrators. If you are an email user, please see our article on this subject for email users.

1. Log into your domain email account as an administrator. There are two ways you can log in as an email administrator.
a. You can log in directly at (replace "" with your domain name). This option will require that you know your account's admin email address and password.

b. You can also log into your admin email account through the WebControlCenter.

2. Once logged into SmarterMail, click "Settings" (located near the bottom of the left navigational bar).

3. Expand the the "Domain Settings" node.

4. Under "Domain Settings," click "Users."

5. From the list of email users, click the check box for the user you would like to set up email forwarding for, and then click "Edit."

6. On the Users pane, click the "Forwarding" tab.

7. Enter the email address(es) you would like for your email to be forwarded to. If entering multiple forwarding email addresses, separate each address with a semi-colon ";".

8. If you would like to have your emails deleted from this account after forwarding, click the "Enable deletion of messages on forward" box.

9. Click "Save."

Important Note:
Currently, automatic forwarding is not allowed to any AOL, Comcast and Compuserve email addresses. While you can still manually send emails to, or addresses, auto forwards to these providers will not leave our mail servers as they are blocked by our gateways.

This policy was enacted due to the methods that AOL, Comcast and Compuserve use to determine spam. When spam comes into our servers and is then forwarded, it looks as if it is coming from our servers rather than the original sender. When someone marks the email as spam, the user is in essence marking us as a spammer, and these ISPs then block emails from our servers as a whole.

With no other methods or solutions offered by these ISPs, we had no choice but to block auto forwards to them to keep our mail servers from being blocked. This is just for automatic forwards and in no way limits your ability to directly send to these addresses.

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