In this article, all aspects of the
Billing Administration will be covered. If you are not at the BILLING
ADMIN window already, login to the WebControlCenter at
https://www.webcontrolcenter.com/customer.aspx and access
CUSTOMER > BILLING > BILLING ADMIN. The following bolded terms correspond
to the items in the Billing Admin screen.
- This link will show your current Billing Status, with items such as
your current running balance and payment frequency.
- The link itself shows your current payment method. Clicking on the
link will take you to Payment Method Administration which allows you to
choose, add, edit, or delete a payment method.
To add a payment
method, click the ADD button, choose the appropriate payment type
(CHECK, VISA, AMEX, MASTERCARD, or DISCOVER), fill in the text fields
with the correct information and click SAVE.
What are card
codes? For Visa, MasterCard and Discover cards, the card code is the
last 3 digit number located on the back of your card on or above your
signature line. For an American Express card, it is the 4 digits on the
front above the end of your card number.
NOTE: If entering a credit card, the address you provide must match the billing address of the card.
edit a payment method, choose the payment method you wish to edit,
click the EDIT button, update the current information and click
NOTE: If the payment
method you are editing is being used for multiple accounts, the changes
you make will be applied to all these accounts. Also, changing the
payment method from CHECK to CREDIT CARD, or vice versa, may result in
changes to the billing frequency. Typically, accounts paying by credit
card pay monthly while accounts paying by check pay quarterly.
To delete a payment method, choose the payment method you wish to dispose of and click DELETE.
You cannot delete a payment method if it is currently being used by a
domain. You must first make a different payment method the current one
for that domain, and then you can delete it.
To apply a payment method to the domain, select the payment method you want to make current and click MAKE CURRENT.
Balance - This displays the account's current running balance.
- The account is paid through this date when the running balance
becomes zero. This date applies to the base plan only, and not for
one-time charges such as bandwidth overages, disk space overages, etc.
Days to Shut Off
- If this domain has not been paid for and brought current by the 3rd
Warning Date listed on the Billing Status screen, this will show the
number of days until the site is shut off. It will display N/A if the
domain is in good standing.
Payment Freq - This shows the length of your billing cycle, i.e. how often you make payments.
Status - This shows whether the domain is ON, OFF, or DELETED.
- If the domain's running balance is above $0, and the current payment
method is a credit card, you will have the option to charge the card
manually. Clicking the CHARGE link will allow you to bill the credit card
for the amount shown as the running balance.
NOTE: You can only attempt to charge twice in one day ,and each charge must be at least ten minutes apart.
- This link allows you to edit the billing contacts CrystalTech has
listed for the domain. Clicking the link will allow you to add, edit, or
delete up to five billing contact emails, as well as give you the
option to receive an email receipt when payment is made for the domain.