Your Newtek File Vault User is actually your Newtek ID.
The following steps can be used to reset the password associated with your Newtek File Vault user (Newtek ID):
- Navigate to https://vault.thesba.com/
- Click on the Forgot Password link.
- Next, enter the Newtek ID (email address) associated with the user's File Vault account and select Recover Password.
- An email will be sent to the email address provided containing a link to reset the password. Click on the link in the email.
- Next, enter in a new password, confirm the password, and select Reset password.
- You should next see a screen that says Reset Password Successful. DO NOT click on the link for Return to Login Page.
- Instead, navigate back to the File Vault login at https://vault.thesba.com/ and try logging in with your Newtek ID and newly reset password.