Customer ID and Account Password Recovery

In order to manage your account online, or to receive support via phone or ticket request, you will need to know your Customer ID and Account Password for the WebControlCenter. 

You can access your account at Below is a screen shot of the Customer Login page.

If you do not know your Customer ID number or Password:
1.  Check your email.  The Customer ID number was provided in your "Web Site Ready" email, which was sent to you soon after your site/server was purchased.  We recommend that you use the search function in your email client or web mail service (i.e. Outlook, Gmail, Yahoo! Mail, etc.) and search the phrase "Web Site Ready" to locate the email.

2.  Use the Password Reset Tool inside your account, this can be found at Customer > Security > Password Reset. This option will require that you know the answer to your account's 'secret question.'

3.  If you are not able to use the password reset tool, or if you do not know the answer to your account's secret question, we would be glad to assist you by verifying you into your account.  Please call or submit a Live Chat using the following Knowledge Base Article: KB 173

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